Effective date: July 27, 2026 · Last updated: July 27, 2026
This policy applies to physical products sold directly by Ventrivo Commerce LLC through this website and to our monthly consulting services. Products purchased through third-party marketplaces (such as Amazon or TikTok Shop) are governed by the shipping and return policies of those platforms.
Shipping Policy
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods and Delivery Times
- United States (standard): 3–7 business days after dispatch.
- United States (expedited): 1–3 business days after dispatch, where available.
- Europe & Asia (international): 7–21 business days after dispatch, depending on destination and customs processing.
Delivery times are estimates and are not guaranteed. Shipping costs are calculated at checkout based on destination, weight, and service level.
International Orders, Duties, and Taxes
International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient unless otherwise stated at checkout. Customs processing may extend delivery times beyond our estimates.
Lost, Delayed, or Damaged Shipments
If your order has not arrived within 10 business days after the estimated delivery window, or arrives damaged, contact us at info@ventrivocommerce.com or +1 (601) 283-6609. For damaged items, please include photographs of the item and packaging within 7 days of delivery so we can file a carrier claim and arrange a replacement or refund.
Refund Policy — Physical Products
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original condition and packaging, with proof of purchase.
- To start a return, contact us for a return authorization and shipping instructions. Unauthorized returns may be refused.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of approval or rejection of the refund.
- Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
- Original shipping charges are non-refundable except where the return results from our error.
Non-Returnable Items
Gift cards, clearance items marked final sale, and items that have been used or damaged after delivery are not eligible for return unless defective.
Refund Policy — Consulting Services
- Monthly consulting fees are billed in advance at the start of each billing period.
- You may cancel at any time with written notice; cancellation takes effect at the end of the current billing period, and no further charges will be made.
- If you cancel within 7 days of your first payment and no substantial services have yet been delivered, you may request a full refund of that first payment.
- Otherwise, fees for the current billing period are non-refundable, except where required by applicable law or where we fail to deliver the agreed services, in which case a pro-rata refund may be issued at our reasonable discretion.
How to Contact Us
For any shipping, return, or refund inquiry:
Ventrivo Commerce LLC
3900 Lakeland Dr, Suite 200, Flowood, MS 39232, United States
Phone: +1 (601) 283-6609
Email: info@ventrivocommerce.com
Hours: Monday–Friday, 9:00 AM–5:00 PM CT